We want our customers to feel comfortable when shopping online with us, therefore orders placed on our online store are covered by a 14 day return guarantee, providing they comply with our terms.
To request a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for the costs of returning products to us. When returning the item, ensure there is a copy of your order number in the return parcel. Please note that we are unable to refund any shipping costs.
TERMS AND CONDITIONS TO BE ELIGIBLE FOR A RETURN
- Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
- Please clearly indicate the original order number and exchange item required with your return. Exchange is subject to availability.
- Do not remove the security tag attached to your order, this must be fully intact when you are returning any item to entitle your return to be accepted. Please only remove the tag once you are satisfied with your purchase.
- We reserve the right to review the condition of any product and refuse an item that is returned without its original tags, or if this has been removed, broken or tampered with.
- We do not accept returns for items that show indication of being worn, washed, altered, tailored, tampered with, broken or used.
- Your item must be in the exact same condition that you received it, unworn or unused, with tags still attached, and with all original packaging in the same condition. Faulty items, pre-owned items and used items cannot be returned.
- Shoes must be returned with their original box, tags, spare laces, packaging and full contents intact. We reserve the right to review the condition of any product that is returned contrasting its original state. Shoe boxes must be returned in their original state and undamaged as they are considered to be part of the shoe and hold value.
- Please ensure that the item is in a clean and smoke free environment. We have the right to refuse a return for any item that is not clean or smoke free.
- Please be aware we only offer credit notes or exchanges for items on sale. No cash refunds.
- We recommend returning your goods via a courier that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. It is the customers’ responsibility to return the item(s) in perfect condition with its original packaging intact. You have a legal obligation to take reasonable care of the product(s) whilst they are in your possession.
- We do not accept returns for the following items, due to hygiene purposes:
- Eyewear - any eyewear must be returned within 7 days from the date of receiving your order, in its original condition. If you decide to return your eyewear, please include the order number and the reasons for returning the eyewear. We do accept prescription eyewear for exchanges/returns however the cost of lenses and postage return fees will not be refunded.
- Electronics - once the seal has been removed and the item has been used, we cannot accept a return.
- We do not accept returns for perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
- We are unable to accept special orders that have been sourced specially for you as part of our services, sourcing is the service we offer to obtain the exact model, colourway and size requested when an item is not held in stock.
- We are unable to accept infant/toddler listed products.
- Any item(s) must be returned to us within 14 days of the return being accepted.
- If for any reason your item is not accepted, we will post the item back to you promptly.
- All returned orders which are paid for using store credit will incur a £10 fee for handling, packaging and posting costs.
*If you return goods suspected to be defective, we will examine them once we receive them, and notify you of the outcome within a reasonable period of time.
CANCELLATION/CHANGING AN ORDER
For any changes or to cancel, you must contact us within 6 hours of placing your order - this is due to us offering next day delivery and dispatching orders on the same day. If your order has been dispatched with our courier service, we are unable to cancel the order and it will need to follow our returns process if you do wish to return it.
Once sourcing has begun, we are unable to cancel or edit the order.
By ordering through our website, you are agreeing to all of our policies and terms of service.
By ordering an item that requires sourcing, you have completely understood these items are non-returnable and do not warrant an exchange or refund. Sourcing is a service we offer to obtain the exact model, colourway and size requested when an item is not held in stock.
By ordering an item that requires customising, you have completely understood these items are non-returnable and do not warrant an exchange or refund. Customisation is a service we offer to obtain the exact product requested specifically by yourself.
We allow for a maximum of 2 exchanges across different products, with the exception of sizing issues on the same item. Customers that excessively return items may be refused at our sole discretion.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you.
If you have any questions or concerns in regards to sizing or condition on any of the items listed on https://drkickzz.uk/ please contact us for more information - email@example.com